Xo Hotels City Centre

"Upon checking into my room, I was shocked at the state of cleanliness. The bed sheets had visible hairs, the mattress was badly stained and yellowed, and even showed signs of mold in some areas. The restroom had not been cleaned properly, and to make things worse, there was a used condom hanging out of the bathroom trash can. This was absolutely disgusting and made me feel sick.\n\nWhen I brought all of this to the attention of staff, I was initially told there was nothing they could do except suggest I write an email. I later found many reviews online mentioning bed bugs, which is horrifying. The staff eventually offered to switch rooms, but the second room had the exact same issues — stained mattresses, clear signs of neglect, and an overall unsanitary environment.\n\nAs someone who had traveled a long way and arrived late in the evening, I didn’t have many options — but this hotel was completely uninhabitable. I had no choice but to cut my stay short and look elsewhere. This is unacceptable for any paying guest, let alone international travelers who expect basic cleanliness and hygiene.\n\nI also hope this review helps others avoid this place until major changes are made. It is not safe, not clean, and clearly not managed properly."

"Very clean room, spacious, with a coffee /tea machine.\nWe booked on the hotel website and got a good deal with breakfast.\nBreakfast was good with many choices and not the same every single day.\nA very friendly staff, helpful !\nA lobby is huge with comfy couches and table to relax, a luggage room.\nLocation was just perfect, right in the city center. 7min walk from central station.\nOur room was on level 2 and we didn’t hear the noise outside."

"I had a great stay at XO Hotel City Centre Amsterdam! The location is absolutely amazing — right in the heart of the city, within walking distance of everything you need.\n\nThe room was comfortable, and the overall experience was smooth. I highly recommend paying the extra 15 euros for breakfast — it’s definitely worth it with plenty of good options to start your day right.\n\nThe only downside was the bathroom: the toilet could have been cleaner, and it would be helpful if housekeeping checked the soap and toilet paper daily. Still, it didn’t take away from an otherwise enjoyable stay. I’d happily come back!"