Hotel Dwars

"Perfect location, close to the main attractions. Tram stopis 2 minutes away. Clean, beautiful rooms. Extremely nice staff."

"Just stayed there only to start having bed bug bites. My son was badly bitten and I was mildly bitten. I wrote to the hotel yesterday but did not yet hear back. In retrospect, I realize two small brown dots on the bedding were bed bug marks, but I did not know it at the time. Also front desk times are very limited. Update to review: hotel is completely unresponsive to my and booking.com's inquiry into the bites."

"We went out of our way to book Hotel Dwars during this week long stay in Amsterdam after a great experience here a few years back. After this stay however, we will not return to the property!\n\nThe noise was extraordinary and came from another guest’s room - that guest brought a stereo speaker and used it, apparently to turn their room into a makeshift nightclub. Without a Dutch telephone number, and no\nlandline provided in neither the room nor in the small lobby at ground level, there was no way to reach any staff to address this noise pollution. What made matters worse was our taking time to write a professional email to the manager to express our concerns. She took 3 days to respond! That’s correct, 3 days! At this price point, this is totally unacceptable and we will not only not stay at this property again, we can no longer recommend it to others. Competent management involves engaging with your guests.\n\nWe found the staff, the manager excepted, to be friendly and sympathetic but it really was up to the manager to properly address this problem and she failed. Without question.\n\nYou’ll also note photos from the room of some large spiders that should have been removed before we arrived.\n\nThere are many other properties to choose when staying in Amsterdam and next time, we will exercise our preference to select another accommodation."