Bastion Hotel Amsterdam Zuidwest

"We stayed at the Bastion Hotel Zuiderstfor for two nights with our baby girl, and the service was excellent. In my opinion, the room was clean and organized, and the bed was perfect! After a long day of walking around Amsterdam, having a good night's sleep is crucial. The manager, Lucas, was very helpful—always kind and professional. He assisted us with everything we needed. Thank you for the great hospitality!"

"Staff are very friendly and helpful! In case you need support, whether it’s a room change or receipt related, they are just a call away and respond promptly with a smile. Overall, their attentiveness and professionalism truly enhanced my stay."

"1 Star – Absolutely unacceptable experience\n\nI stayed at Bastion Hotel Southwest and had one of the most bizarre and uncomfortable hotel experiences of my life — all thanks to a completely unprofessional woman working at the front desk.\n\nFrom the moment I arrived, she barely acknowledged me. No greeting, no eye contact, just strange noises and blank stares, like she couldn’t care less that a guest had arrived. It already felt off.\n\nBut things got worse. I ordered food through Uber Eats because I didn’t trust the hotel restaurant. When it arrived, this receptionist took the bag, opened it without permission, and started eating from it — my food, without a word, as if it were hers. She didn’t ask, didn’t explain, didn’t apologize. Her behavior was beyond inappropriate — it honestly felt like she hadn’t seen food in days the way she dove into it.\n\nThe entire situation was surreal. Her actions weren’t just unprofessional — they were bizarre and borderline outrageous. If this is the kind of staff the hotel employs, I seriously question the management standards.\n\nAvoid this place unless you want to deal with rude, careless staff and have your food stolen by the front desk"