Le Belgrand Hotel Paris Champs Elysees Tapestry by Hilton

"Cute boutique hotel that has a great breakfast and patio area for socializing. The rooms are small but very functional with beverages/snacks in the fridge as well as coffee in the room. There's 2 buildings, so the back one is off the street for those who wanted to request more isolation. The customer service was excellent as they were very polite & helpful. There's a small bar in the lobby that's open until 10pm. They offered to bring our luggage up and note that the elevator is small (we often just walked the stairs down for convenience). There's a nice breakfast buffet that has plenty of options. It was the first time that I ever saw an elevator stop at a landing so when you exited you had to climb a few stairs to go up to 4th floor or down a few to get to the 3rd floor. But otherwise, it's a great hotel option for adults/couples."

"The Belgrand does not have working air conditioning. From the reviews it has not worked in a long time. It was down to the 50’s at night in Paris and cool, the AC still did not work. I can’t imagine what it would be like during hot weather. We were moved to a room in the cooler part of the hotel, but the AC vent did not produce enough air flow to cool either room. The hotel should close and not accept reservations until it is replaced. They tell the guests staying at hotel it is being repaired, but from all the reviews telling they were told the same “story” that cannot actually be the case. Also, there are portable AC units readily available to allow cool rooms(venting out the window) but the hotel provides no real solution other than conditions that cause the guests to suffer. The staff tried their best, but should simply tell the truth to the guests, the hotel does not have working AC. Guests should be warned in advance in the email they send to you when you book and it should be disclosed on the website that the hotel does not have working AC. All guests who have suffered through the heat should be offered some compensation. Our room was at 27°C/80°F on the thermostat. On a positive note the hotel is conveniently located near many sites and the Metro and Bus for further destinations. I have no complaints about the size of the rooms, it is as expected and I have had as small rooms in better hotels in France."

"As a loyal Diamond member, this was one of the worst hotel and staff I’ve experienced. The Air Conditioning was broken, although the staff made up stories my room’s AC was fixed the next day, which was absolutely not true. They gave us a fan and said “we’re hot too”. The windows would barely open, and the rooms were 86 degrees + inside. I was concerned my children would not be able to sleep or cool down. The lobby was so hot. They kept the doors open, therefore, flies and bugs all over breakfast food. The staff did nothing to assist and just made up constant, irrelevant excuses for the broken AC. We paid over $330 euros per night. They should refund all people for not having proper accommodations to deal with heat waves in the summer or they should find a different hotel for guests who cannot withstand 86-90 degree hotel rooms with no air."