Hilton Garden Inn Paris La Villette

"We absolutely loved our stay here. They staff was excellent. The breakfast was very good everyday. The rooms were comfortable as was the bed. The water in the shower was HOT! We don't have a bad thing to say about our stay here.\nWe love the area of the city we were in, it is off the beaten path in a very unique part of Paris."

"If I could give this place negative stars I would. The second night in our hotel we found ants in our room (pictures attached). They initially blamed us for crumbs on the floor which wasn’t from us they just didn’t clean well evidently from previous guests. But if pests weren’t a problem it shouldn’t matter whether there were crumbs anyways? Housekeeping came and vacuumed up the ants but they kept coming back. There wasn’t another room available that night so we had to deal with a room with ants. I reminded them that I was a Diamond member but nothing was done..”let us relay this to the manager.” Fast forward to the next night we were able to get into a new room. I went to pull the sheets down in my daughter’s sofa bed and there was a bed bug crawling. At that point, I was about to lose it and went down to the lobby and showed the lady the video proof of the bed bug crawling (picture attached, also have a video but guess you can’t upload that) and the time stamp of the video. What does she do instead? She blames me for the bed bugs saying that their hotel has never had bed bugs. She then proceeds to double check my room saying she couldn’t find evidence of a bed bug in the trash. She then condescendingly said that she knows that I’m a Diamond member as I’ve mentioned that. She not once took responsibility but was blaming us the customers for both the ants and bed bugs. Maybe because we are American? I have never even seen a bed bug in real life. She was raising her voice, very combative, talking over me that she was right trying to protect the hotel like she was the owner or something when she is not even a manager. I was not compensated at all for any of this even though I said I don’t think it’s right that I should have to pay for a room or rooms with bugs. The third night we were moved to another room even though I would’ve preferred to just leave the hotel altogether. It was late and my daughter needed to sleep. Yes I am a Diamond member but evidently that does not mean much and the customer is always wrong at this hotel. I have never been treated so awful at a hotel. Take some responsibility for an unclean hotel instead of blaming your customers."

"Great hotel in a magnificent city with very comfortable beds and toes and a person was tremendous. Thanks to Tim at the front desk who was warm and kind & gave us water we desperately needed upon checking. He was also extremely personal and helpful every interaction and truly was the star of the staff. Have you recommend this wonderful hotel and thanks for hiring people like Tim to greet your guests."