The Harrington Gloucester Road 1 Harrington Gardens

"We had a very nice 10 night stay at these serviced appartments. The rooms were very comfortable and everything was clean, tidy and well maintained. All the hotel staff were very friendly and attentive. The hotel is in a great location. The 24/7 front desk was an important feature for us. Thanks Harrington!"

"We had an extremely disappointing and unpleasant experience during our 4-night stay at The Harrington Hotel. The following issues occurred throughout the stay, and unfortunately, none were resolved appropriately despite being reported to the staff:\n\nThe windows in our room did not close properly, leaving a visible gap between the glass panel and the frame. As a result, outside noise — including traffic and people talking on the street — was clearly heard throughout the night, making it difficult to sleep.\n\nWe left our room at 8 AM and hung the "Make Up Room" sign on the door before leaving. When we returned at 2 PM, the room had not been cleaned at all. When we asked the housekeeper, she claimed that our room had already been serviced. We showed a photo of the room to the reception staff and asked whether this reflected the hotel's standard of housekeeping. Only after insisting did they agree to send someone to clean the room properly. This experience was frustrating and showed a lack of basic service attention.\n\nThe bathroom was poorly equipped. There was no handheld shower, only a rain shower with extremely low water pressure, which made it difficult to use — particularly for children and elderly guests.\n\nThe toilet was also not suitable for children, and its height and structure were clearly not family-friendly.\n\nStaff were consistently unfriendly and inattentive throughout our stay — from check-in to check-out. We did not feel welcomed, valued, or properly assisted at any time.\n\nOver four nights, bed sheets and pillowcases were never changed. This was extremely concerning, especially since our child suffers from a dust mite allergy and woke up every morning with skin irritation and itching. This clearly indicated a lack of hygiene and room maintenance.\n\nThe air conditioning unit in one of the bedrooms was broken and not functioning. We had to sleep with the window open, making it impossible to control the room temperature. We reported this issue to the front desk, and were told that a technician would be sent the next day — but no one ever came, and the issue was never resolved.\n\nThe main door to the apartment had a lock from the inside that could not be used, posing a serious safety concern. We again reported this to the staff, and were told that it would be checked and fixed the following day. Once again, no action was taken, and no one followed up.\n\nThe hotel claims to be a 4-star property on Google, but the reality of our stay was far from that. From the outdated facilities to the lack of basic hospitality, the entire experience felt more like staying in a hostel than a hotel — let alone one claiming a 4-star rating.\n\nThe "2-bedroom apartment" was misleadingly advertised as suitable for 4 adults, but in reality, one of the beds was only 4 feet wide, far smaller than a standard double. It was completely unsuitable for two adults to share, and the room layout clearly did not meet the capacity described in the booking.\n\nConsidering all of the above, we found our stay deeply unsatisfactory and would strongly advise others to avoid this hotel — especially families or anyone expecting a safe, clean, and professionally managed environment."

"Great location in south Kensington with close underground station and convenient stores, shops, restaurants and bars. We loved our stay with friendly and courteous staff. Highly recommended!"