STG Hotel London Oxford Street

"I stayed for one night on a business trip. The check-in experience was pleasant with friendly, helpful staff who made me feel welcome. The lobby is nice enough but the pleasant experience ends there.\n\nSadly, the room itself (161 in my case) didn’t live up to that warm welcome. There was a tangy smell in the room which I didn't notice until I was settled in for the evening due to arriving late (not quite fresh, not quite foul, just a lingering odour).\n\nThe bed was stupidly soft with the mattress well past it's best days, which made for a restless night.\n\nThis was not helped by the noise outside. Even with the window shut, it's like there's no air seal as I could clearly hear boy racers, police sirens, lorries unloading, and a nearby shouting match between homeless people, including one man shouting at his dog to shut up.\n\nThe shower head wouldn't stay put, the sink wouldn’t drain properly, there was no iron available, and the wardrobe wouldn’t shut once clothes were hung - as the hangers were too wide for the wardrobe!\n\nA friendly team, but the room really needs some attention to meet even basic comfort standards.\nI know there's renovation works ongoing which is clear from the signage but only once you get to the hotel. I'd encourage anyone planning to stay here to wait until the work is done in case you get a bad room!"

"Amazing location, very nice rooms, but very poor communication from the staff.\n\nOur stay started out great as we both got a free upgrade from a single room to a twin room. The rooms were very nice, but as we entered we were overwhelmed by extremely loud and continuous construction noise.\nWe called the reception and they weren’t very service minded and told us that the noise would stop at 17:00.\n\nAt check-in there was a problem with the terminal so we could’t pay for our rooms right away.\nWhen we got back later that evening our room keys didn’t work and we were told it was because the rooms hadn’t been paid for.\n\nWe believe that the staff could (and should) tell the guests about the noise and the problem with the keys. If we had simply been warned, we wouldn’t have been as annoyed as we ended up being.\n\n“Unfortunately” I have another stay booked at St. Giles Hotel in October. The booking is nonrefundable so I hope it will be a more pleasant experience."

"I was staying in st giles for 4 nights, and generally its was fine and I would come back in the future.\nThe most wonderful thing with this hotel it's the location.\nThe service from the staff was also very good and they gave me the room a little early than check in time.\nFor improvement I would say it's the room.\nI booked an executive double room, and I expect more..\nThe room was a bit small and needs renovation.\nTv is old and very small, and the ac unit is very loud.\nIts not exactly an executive feel..\nBut the bathroom was fine and also the stunning views from the windows.\nLike I said , I would definitely come back l, but if they renovate the rooms its will be a major upgrade"