Park International Hotel

"Do NOT stay here - this hotel is NOT as advertised. We arrived to a smelly, moldy room with filthy carpets and even stained walls. We could barely breathe the air in the room. Unfolding the towel to dry my hands I found it to be stained with black smudges and what appeared to be a blood stain (see photos). The ancient carpets are filthy, and loose seem to have no purpose other than covering up mold (see photos). This is NOT a 4 star hotel. The workers at the hotel appeared very stressed by all the complaints from guests (while we were at the desk we overheard other guests complaining about lights not working, filthy rooms, and broken bathroom fixtures). They could not offer any other rooms, and even if they could they are all having problems because the hotel was purchased a while ago and is under renovation - though the workers said the remodeling is taking a very long time. I did not observe any actual construction going on. I felt l was living inside one a HBS case studies from graduate school in which I could only conclude that one of 2 things is going on - either the owners have zero operating capital to make good on their plans to remodel and are hoping to scrape enough together from tourists who likely will not return anyway....or (and I think the most likely) is that the owners have no intention of remodeling the hotel and are getting whatever $$ they can out of the building while allowing it to crumble, and drop further in value, when it can be short sold for pennies on the dollar to another entity" while they write off the loss against their other investments. It is unfortunate that they don't care about the customers who they are screwing or their employees who appear stressed and miserable. We checked out of the hotel and found a lovely hotel just around the corner with excellent rooms, very happy and welcoming staff at the very same price as the poor excuse of a hotel . I asked the manager who owns the hotel and was told it is Fraser hospitality and all management direction comes from Singapore - nice very nice. Looking back the first clue should have been the scratched up and tattered furniture at the reception area and the wooden exterior over the entrance which appears to be rotting from underneath. Since they can't even manage to fix such an obvious telltale sign - they must really not care about this hotel, their workers or customers. There are many lovely hotels all around - don't let the park international ruin your holiday in London!"

"A beautiful old hotel on Cromwell Road, just a 4 minute walk to Gloucester Road Underground/Tube, from where you can travel anywhere. There are plenty of good eateries in the area. The hotel is nicely decorated in a classic style. They offer a rich breakfast buffet, with both hot and cold choices, in the dining room. Reasonably sized rooms, comfortable beds with nice linen, tea/coffee-making facilities, safe in room, clean bathroom,\nbeautifully decorated foyer. We had a very pleasant stay."

"My wife and I were upgraded to a suite with no charge to us and it was so nice. The breakfast was delicious and the staff service was amazing. The location is great as there is a grocery store a few minutes away and it’s close to the tube as well. I would recommend!"