Oxford Hotel

"Our stay at the hotel was a mix of positives and few negatives. The rooms were definitely worth the money—cosy, modern, and beautifully designed. The bathroom was a highlight, featuring a heated floor that made the experience even more comfortable. One odd inconvenience was that the bathroom was missing a toilet brush, which made things a bit awkward. The facilities were adequate for our stay.\n\nHowever, cleanliness was a major issue. The room was very dirty—the floor was covered in dust, the linens were stained, and we even found hair on the pillows. The air conditioning didn’t work, but the staff provided us with a small, broken heater that surprisingly worked perfectly fine. Another inconvenience is the 100£ pre authorizing that they have as a policy upon the check in which they release upon check out, something that we knew about but still count it as a negative as we were on a budget.\n\nOn the bright side, the staff was kind and accommodating, and the location was excellent—right next to Earl’s Court and plenty of dining options. Despite the cleanliness issues, we enjoyed our stay overall and would consider returning for the convenience and comfort."

"There was a somewhat unpleasant smell in the bottom floor where I stayed. There were silverfish in the bathroom and I could hear footsteps etc from the room above me.\nHowever the staff was lovely and the area was quite nice, especially happy with how close to the station Earls court it is."

"My stay at the Merit Kensington Hotel was largely positive, though I must say, the name confusion made it a bit tricky to find and confirm – I actually booked it under the name "Oxford Hotel." This difference can certainly make things harder for guests trying to locate it!\nThe staff here were exceptionally accommodating, and the breakfast was good. Its convenient location was a plus, and our quiet, clean third-floor room, complete with a lovely rainfall shower and a useful makeup mirror, was a real highlight. While the Wi-Fi was generally acceptable, it could be inconsistent at times.\nImportant Note on Room Allocation:\nWe were initially put in a damp, dark basement room with poor phone reception. I suspect this type of room contributes to some of the lower reviews. Thankfully, the staff promptly and efficiently moved us to a much better room when I raised my concerns, demonstrating excellent customer service.\nI highly recommend the Merit Kensington Hotel, but with a strong piece of advice: be aware of the potential name confusion, and specifically ask for a room above ground level when you book. Doing so will help ensure you have the best possible experience and avoid any initial hiccups."