Lord Jim Hotel London Kensington

"Good location, but despite the fact we checked in late, the bin was still full and the bathroom still had dirty towels in it, which were then picked up after we entered. Both room and bathroom were ridiculously tiny, toilet space barely big enough for itself. Beds were pretty hard but OK. One window had a floodlight shining into it but the curtain did a good job blocking it.\n\nThe area is somewhat quiet, within easy reach of the station. TV was decent. Very happy with the amount of plug sockets. Overall, passable especially for the price, but wouldn't recommend unless you were desperate."

"Location is fantastic and the price was reasonable. Just off the main road in Earls Court with the Tube station just around the corner. Easy trip into downtown without the crowds. Several nice pubs, two small grocery stores, and a laundromat also nearby. Room was quite adequate, but the mattresses were pretty uncomfortable. Renovated bathroom was very nice and clean. Front desk staff were helpful in giving directions and calling a taxi. Lots of similar types of lodging on Penywern Road, Lord Jim seemed to be middle-grade quality. If the mattresses were replaced we would definitely stay here again."

"Both myself and my partner were up very early to arrive into London and check-in at 9.30 (the time given to us in our booking).\n\nWe were travelling in for Wimbledon and were both tired and exhausted from being up so early to check-in on time.\n\nOn arrival there was no clear signage for the hotel as there were building works going on. Fortunately a staff member came out and confirmed that a particular door was the entrance for the hotel otherwise we may have been wondering around for a lot longer.\n\nOn arrival into the hotel reception we were told the room was no ready, the receptionist called the cleaners who said that they did not know when the rooms would be ready.\n\nWe were asked to confirm our private details out aloud in the presence of other guests as the makeshift reception afforded no privacy whatsoever.\n\nMy partner left his number with the staff to call us when the room was ready. We did not receive that call until around 40 minutes later. We did not officially check in until 10.15 which was 45 minutes later. This delay was enough to cause customer upset.\n\nI asked whether there would be any reduction in cost given that we were still being asked to check out at 3.30 despite a late check in which was wholly the hotel's fault, we were told that management could answer this.\n\nWe were charged the full cost and no member of management discussed the cost reduction with us. I emailed afterwards and was told nothing would be given back."