Great Scotland Yard Hotel part of Hyatt

"I traveled to the UK and Ireland for 18 days from July to August 2025, staying at this five-star hotel for the last two days (August 2nd and 3rd). The hotel get a best location, within a 20-minute walk of many of London's most famous sights. Furthermore, it also has unique historical significance. Beyond the aforementioned points, it's truly the most "unbelievable" five-star hotel I've encountered in my many years of European travel. My room number was 416. While its small size was acceptable, given its prime location in London, the following points were truly “incredible” :\n1) After exiting the elevator on the fourth floor, I turned three corners and discovered that my room wasn't located on the normally lit hallway, but rather in a corner jutting out from the hallway. While the hallway was constantly lit, this corner (rooms 416 and 418) had a sensor-activated lighting system that only occasionally activated (often off).\n2) Upon entering the room, the most incredible thing happened: this tiny room had no windows, only two "transom window" at the top of one wall, completely obscuring any view of the outside world.\n3) At first glance, the bed looked like two single beds joined together. But after lifting the covers, I realized it was a regular-sized double bed with two smaller single quilts. I felt a bit cheated...\n4）Finally, there's one more thing I can't imagine. How could this happen at a five-star hotel? We were a tour group from Taiwan, and at 9:00 a.m. on our departure day (we were scheduled to leave at 9:30 a.m.), without anyone returning their key cards, the hotel arbitrarily demagnetized the room cards for over 20 people in our group, rendering them useless. We couldn't use the elevator or get back to our rooms to retrieve our luggage. This was the first time I'd ever encountered in a hotel, let alone a five-star hotel in the heart of London, England.\n\nIn short, this five-star hotel has a great location, but the breakfast was average (the buffet food items were limited, and the avocado salmon breakfast I ordered came without any avocado). If anyone planning to stay at this hotel sees this post, please ask them not to give you room 416, a small, enclosed room with no working windows.\n\nThis hotel has a rich history, including the story of Jack the Ripper. I can only jokingly say that perhaps the hotel knew this history was one of the reasons I chose their hotel, so they assigned me a room in the exact same area where Jack the Ripper would have stayed if he had been arrested...\n\nI wrote a review a few days ago describing my experience staying at this hotel for two days. I'd like to add a few more points regarding the hotel's space allocation. For a five-star hotel, the breakfast was merely mediocre. The buffet selection was limited, and the à la carte breakfast was almost identical to what I've experienced at other hotels in the UK, even those that weren't five-star.\n\nBut what really bothered me wasn't the food itself, but the apparent lack of space in the restaurant. Unless you're the first to arrive during meal times, you often have to wait in line for a table, often for more than three to five minutes. This is something I rarely encounter in five-star hotels during my travels in Europe.\n\nThe entire first floor feels cramped and congested, with poor spatial planning and circulation. I don't understand why the original design didn't include a restaurant or social area on another floor. If the restaurant's location is limited due to the building's heritage, at least the general social area could have been on the second floor, freeing up space for the restaurant or lobby. If a hotel crams every floor with rooms simply to generate revenue, it truly neglects the customer service and experience that a "five-star" hotel should provide."

"It’s hard to find too many more centrally located hotels in London. Just a half a block off Whitehall near Trafalgar Square, Horse Guards, 10 Downing Street, and St. James Park, you’re in the middle of everything. We really enjoyed the bar inside the hotel and even had a quick bite to eat there. The staff, particularly the bell desk, was very helpful and friendly. They were always able to find a cab for us too! You will, of course pay a premium price for this location, but it’s absolutely worth it since you’re in one of the best locations in London for seeing sights."

"This hotel was a great find. The staff upon entering were so attentive and remained that way the entire trip. Check in was a nice little area and they ave a spot to keep your luggage for you if you arrive early. The little touches in the hall and the rooms made the room feel extra special. The public areas are decorated with so many interesting items, the rhino chair! The hotel is just a short walk to Trafalgar Square where there are shops and places to grab lunch or dinner, and there are dining and drink options in the hotel. The location allows for easy walking to many of the spectacular sights. The beds and pillows were very comfortable. Did I mention the Bidet or the towel warmer? I think we were in room 408 and did have a lift to the fourth floor. The room had an nespresso machine which we had never had before and it was very good, nice to be able to have a coffee without needing to leave the room! I would come back without hesitation."