Crowne Plaza London Heathrow

"After our flight was cancelled and we were given a new flight the next day, we were kindly given a hotel room at the Crowne Plaza including transfers to and from the airport. The hotel room we were given was large with two double beds, which was nice but I felt could've been given to a family who may have needed it more. The facilities were clean and the extra amenities were nice. We were allowed free dinners and breakfasts each to go with our room due to the inconvenience of our flight. The dinner buffet was reasonable but there was no labelling for nutritional information. As someone who has to eat carefully and relies on vegan and gluten/dairy-free food, I was sorely disappointed as the only thing I could really eat was potatoes. The desserts looked lovely but there definitely weren't any gluten/dairy-free options. The breakfast in the morning was quite busy as there were many others who had been re-booked to different flights, this meant the food was quite minimal. I was able to have a few pastries and my partner had more of a variety. The available drinks were good, we were able to have hot chocolates and teas that were okay. Overall, the stay was pleasant and highly convenient when we had an unexpected cancellation of our flight."

"My wife and I stayed here the night before our flight back to the US. Some here have mentioned that the hotel is a little dated. That may be so, but in my view it is an excellent hotel. The room was large and clean, the furniture was comfortable, and most importantly to me, the room was very quiet. Some newer hotels don't provide the soundproofing that older buildings have.\n\nThe restaurant and bar staff were friendly and efficient. The dinner menu was excellent, and the quality of the food and service were second to none in this price point.\n\nIngress and egress to the parking lot were easy, and there was ample parking. Although there was a fee to park, it was less than some nearby hotels.\n\nAll in all, I would recommend this hotel to other travelers. And I certainly intend to stay there the next time I'm at Heathrow."

"Lunch was good and breakfast was great. The room was very nice and clean. The corridors had a bit of a funky smell though, and the carpeting made it harder to roll the suitcases. Weird choice for an airport hotel, but this is the land of carpeting after all. It was good being close to the airport, but weird that the shuttle bus to and from the airport cost so much. We were placed here by the airline as our flight was delayed."