CityGate Tower Bridge

"Beware of hidden charges for late check in and unhelpful staff. When I made the booking, I requested a late check in, I was advised in my booking confirmation....“The property does not have a reception. The property will contact the guests directly in order to give instructions regarding check in.”\nLater they emailed me saying they would charge me GBP60 as a late check in fee. Outrageous! I have never heard of , nor paid a late check in fee before, in any country.\nIf I had been aware of this hidden fee at the time of booking I would have not chosen this hotel in the first place.\nWhen I emailed the hotel their staff "KAROLIS" was extremely unhelpful and rude. Firstly, KAROLIS provided mis-leading information arguing that I was made aware of the late check in fee at the time of booking (I was not and quoted to them exactly from my booking confirmation. Secondly, KAROLIS suggested that if I didn't want to pay the late check in fee then I could check in earlier (stupid idea). Thirdly, when I asked for the hotel manager's telephone number KAROLIS initially sent me a reply saying the phone number was "+XXXXXXXXXXX". They refused to cancel my booking and did not respond to further email enquiries and phone calls by Agoda.\nDO NOT CHOSE THIS HOTEL IF YOU REQUIRE A LATE CHECK IN"

"NOT RECOMMENDED!\n\nI would never book this place again. Once you have booked a location, staff will email you a different address to what you have booked and the room type will be completely different. Terrible communication from the staff who were not friendly nor helpful about the issue and refused a refund. Do yourself a favour and stay elsewhere."

"Good place with fantastic sightseeing but not a very good attention of the girl giving you the keys."