City View Hotel London

"Booked to stay here at a last resort considering all the shocking reviews, only booked as it was close to the Olympic stadium, and this morning my booking was cancelled for no apparent reason, having speaking to the useless and unhelpful staff and management this morning, the room I had booked months ago was unavailable within minutes of me booking it had been resold, probably at a higher price, seems like I'd dodged a bullet by not staying in this awful place, wouldn't even give the service 1 star"

"Booked this hotel as attending an event in Bethnal Green double room £99. The reception area was grim dirty and tired. The man at reception was disinterested and I had to ask where my room was when the key was handed to me. The hall leading to the room was dark cleaning products and rubbish in a stair well. The room was damp smelling, the walls a radiator filthy where someone had obviously spilled fluid, the dirt on the radiator and window sills was terrible. The bathroom small shower had black mould in the corners. A positive was the headline was clean and fresh. The event I attended finished at 4am I left the hotel at 7 once the trains started as could not stay there. I felt robbed. Location was good but the grubby dirty room spoiled my night away. Would not advise staying there."

"To Whom It May Concern,\n\nI am writing to formally complain about my recent stay at CITY VIEW HOTEL LTD, located at 287 Cambridge Heath Rd, on the night of 03/07/24.\n\nI booked a room for one night and paid £100 during the day. I was assured that the room would be ready for me when I finished work around midnight. However, upon arriving at the hotel and collecting my keys from the reception, I found the room in a deplorable state. It was dirty, smelly, and stained all over, making it feel uninhabitable. Despite the late hour and the few hours I had left before needing to return to work, I decided to inspect the bed, hoping it would be clean enough to use.\n\nTo my shock and horror, the bed was infested with bedbugs. At this point, I returned to the reception and demanded a refund, intending to leave immediately. The receptionist refused to issue a refund but offered me another room, supposedly free of bedbugs. Given the late hour, I reluctantly agreed to check the second room. While it was slightly larger, it was just as dirty, smelly, and unpleasant as the first. After a thorough inspection of the bed, I did not notice any bedbugs and decided to stay, albeit uncomfortably.\n\nThis experience was unacceptable, and I intend to report this matter to Health and Safety and Trading Standards. I strongly advise others to avoid this hotel at all costs.\n\nSincerely,\nAdam Mackiewicz"