Mövenpick Hotel Istanbul Asia Airport

"Last year I stayed at the Mövenpick Hotel and overall, I had a great experience. The hotel is very clean, and the staff at the spa and fitness center are incredibly kind and professional—especially the lady with short hair, who I believe is either Thai or Filipino. She has positive energy and was exceptionally helpful and made my visit very enjoyable.\n\nThe room price was a bit high\n\nThe reception stuff was generally friendly and welcoming, except for one person who came across as unfriendly. Unfortunately, I didn’t catch his name.\n\nThe coffee shop is clean and the food tastes great, but the service is extremely slow. My boyfriend once ordered avocado eggs, and it took them 30 minutes to prepare it. As a result, my boyfriend had to leave for work without breakfast because he was running late.\n\nI also tried the hammam, which was a lovely experience! However, I found the prices to be quite high compared to the level of service. If the prices were more reasonable, I’d probably go there almost daily.\n\nThe room was clean and comfortable, and the hotel restaurant serves delicious food. 🤍\n\nI deducted 2 stars because of the location, coffee shop service, and price."

"Be cautious if you give a deposit or make any other payment to this establishment, such as fees for a second guest.\n\nWhen I arrived, I paid €200 as a deposit and €110 for the second person’s fees (including breakfast and hotel charges). I was never given a receipt for this payment, and they didn’t return the €5 difference (I paid €110, they claimed it was €105).\n\nUpon checkout, this establishment scammed me by falsely claiming I hadn’t paid the full amount for the second guest — which is untrue. They deducted the supposed difference from my €200 deposit.\n\nThey showed me CCTV footage where I’m seen placing €200 on the counter — which they accepted as the deposit. As for the €110, the video only shows me handing over a pile of bills. The staff then claimed that this pile only contained €90, even though I had indeed given €110.\n\nAt checkout, they deducted the “missing” amount from my deposit. Initially, they wanted to give me back only €150 and 25 or 30 Turkish Lira. I expressed my dissatisfaction multiple times, and insisted on being refunded in euros, since I had paid in euros and the Turkish Lira is weaker.\n\nThis is clearly either a scam targeting tourists or theft by one of their employees.\n\nAlways ask for a receipt to protect yourself, or pay by credit card so you have the necessary proof in case something like this happens.\n\n* Although the hotel claims to have surveillance footage—which I have also seen—how can they possibly see through a bundle of banknotes and determine the exact amount it contained? In the video, my partner hands the bundle of cash to the employee, and that’s where it ends. At no point is it possible to know exactly how much money was in that bundle. Your claim that it was €90 is false. I know exactly how much I gave as payment, and I find it a blatant lack of ethics to claim that I did not pay the amount due when everything was in fact paid.\n\nWhy did the employee never give me a receipt? Had I paid by credit card, I would have received one. There is clearly a need to improve the way you handle cash payments from your clients, which would have prevented this situation and the inconvenience I’m now facing.\n\nFurthermore, the amount of 25–30 TRY was initially offered to me by the male employee along with a sum of €150–155. However, 25–30 TRY is in no way equivalent to euros. The Turkish lira has a much lower value and cannot be compared to the euro."

"We arrived at this hotel very late around 3 am, and were blown away by the helpful and friendly staff! Even at the very late hour. The staff had a welcoming smile and quick service. The room was spotless and morning breakfast was amazing. So many choices, delicious and catering to anyone. Clean, friendly, and we couldn’t have asked for a better stay! Highly recommended again and would be absolutely come back."