The Quarter Phromphong by UHG

"We travel frequently and rarely leave negative reviews, but this experience was very disappointing.\nThis time us family trip with grand pa and grand ma\nWhen we checked out, the receptionist accused us of breaking a small stand on the desk in grandpa room and demanded payment. However, that item was already broken when we checked in. We didn’t report it at the time because we assumed the hotel was aware, as it was clearly old and unstable.\n\nEven worse, they claimed there was blood on the bedding and tried to make us responsible for that too. This was completely unreasonable — we are always clean and careful guests. It felt like they were trying to find excuses to charge us extra money.\n\nThis left us feeling unfairly treated and very upset. We hope the hotel management will improve their policies and staff training to avoid wrongly accusing future guests.\n\nFurthermore their bath room door is already broken no one fix I Wonder this hotel is not new"

"The hotel is a bit small and basic but the location is great. The staff are kind and the breakfast buffet was also quite nice. The only issue we had was, we made use of the free shuttle service but they don’t follow the pick-up schedule if there aren’t people leaving from the hotel so we wasted about 50 minutes just waiting for the shuttle to arrive at the pick-up location. After I sent them a message, the shuttle arrived within 5 mins, which leads me to believe it wasn’t a problem with traffic."

"- Hall at 5th floor smells like public toilet\n- Breakfast not worth even this 250thb to compare whats there in this area\n- 0/5 gym room\n- fined 5000 thb for same smoking rules work differently in different branches\n\nP.S.S. Can receive 5000 thb fine for just having weed , even if u never smoked it, just for bringing it inside hotel, closed in ziplock. If cleaning lady see u have it they believe they can fine u. This is ridiculous.\n\n5.06 after coming back in my room I see a paper that says I am fined 5000 thb for violation canabis rules. I take this list and go down where we start a communication with hotel staff nickname VIT. He asked me and I honestly replied that I smoked little cap on a balcony with a pipe, and left this pipe outside behind doors on a balcony ( to not bring the smell inside ). Rather then this pipe in my room were NO a tiny piece of cannabis that were left outside on any open space, it was few g in zip-pack and closed grinder on a table. So cleaning lady see the pipe outside, report it - you get 5000 thb fine -) The paper claims that :”the room has an honor consistent with cannabis USE” - it is a FALSE statement. So back to dialog with mister VIT ( GSA ) - when I told him that I smoked on balcony he says its prohibited also even tho in rules that I signed balcony could have been mentioned too since u can smoke on balcony a cigarette in rooms of same UHG hotels at another branches in bkk while its always prohibited in room. So mister VIT tells me that according to hotel rooms he can fine me even if cleaning staff see a closed ziplock in personal belongings of a guest, even he not smoked anything, and this is EXACTLY what they just done 2 weeks ago with another customer, according to Mr VIT. So after 3 minutes of little bit heated but still not crossed any lines of respect - without me saying anything that i don’t want to pay or something - Mr. VIT tells me “ its okay if you refuse to pay we can call a police “-D LOL I would love to attend on this UHG coaching seminar where this GSA was taught that this is the way you treat your customers and shows your hospitality. Of course I will pay and just leave a review. I am a person who always tries to not vape / smoke on a people, always gathering bottles/ trash after my stay and leave my room clean and never caused any bad smell in any hotel/ apartment i stayed. And you telling me I need to pay you 170$ because I brought a weed in a room, and you not do a worrying or anything - you just fining guest for 5000, maybe this is how you make money ? I stayed in 4 branches of UHG BKK, and everything was okay compare to price or could be solved and understanding like a dirty room in your old branch on Thonglor. But if , as u said, you fined a guest who had his flower not opened not smoked, so had no smell - u\nP.S. staff members in to work in police to have the legal and morally approved reasons to fine people, not in a place where u show hospitality"