Room Mate Alicia Madrid

"A week at the hotel left the most pleasant impressions. Importantly, the hotel is located 10-15 minutes from the Prado, the Royal Palace, the amazing Thyssen-Bornemisza Museum, the Royal Botanical Garden, etc. Breakfast - satisfied all our requests! There are many wonderful restaurants and an excellent wine cellar on the neighboring streets!)), and small grocery stores nearby helped us out when we wanted to end the evening with good wine, cheese and fruit! The attentive attitude of the staff to the guests is beyond praise! We had a difficult situation with tickets to museums (we simply forgot them at home), and at night the hotel administrator helped us restore all the tickets by printing them on a printer. The hotel is small, cozy, the room with windows overlooking the courtyard allows you to have a good night's rest. Quick taxi call, help with routes, the presence of a luggage storage room and the desire of the staff to help with any issue - all this added to our pleasant memories of Madrid."

"Great location for walking to many of the tourist sights, so the location is amazing!\nThe square adjacent to the hotel (which normally would be a plus) is under construction leading to extra noise & congestion. The hotel should make note of this when booking.\nRooms - we had a great room executive with terrace which gave us extra outdoor space. The weather was pretty rainy but nice to have fresh air when opening the doors. The terrace is large & only 10 euros extra per night so great value. Super comfortable beds, pillows. minibar, kettle, lots of storage, iron & board. Only negative is the bathroom setup. No privacy to room as no door, only for the toilet which is super small & squished so not great for large people. The design of the bathroom is poor & something to keep in mind.\nBreakfast - pretty decent variety. The hot foods weren't great but enough to start your day. Fresh fruit, yogurt, cold cuts, cheese, cereal, breads etc.\nLobby - pretty small but adequate\nStaff - all were friendly and helpful when needed.\nOverall a great location, good hotel found it pricey but maybe Madrid is expensive. It's rated as a 3* which is accurate."

"The location is perfect, centrally located near restaurants and shops and easy to venture out from. The room itself, particularly the cleanliness, was a disappointing experience. After checking in we discovered an ant infestation in the room appearing to come from the bathroom. We notified the front desk and while they did promptly notify maintenance- maintenance only came and sprinkled some powder. Unfortunately because of the ants in the bathroom, shower and carpet near the bed- we could not walk around without shoes on. Also made for uncomfortable showers with constantly looking for ants. They did not have a different room available to move us to. We also discovered a lack of proper cleaning as well- one of the coffee mugs had old coffee residue inside and had not been washed. One of the coffee spoons had mold crusted on the back. (Sadly after we had housekeeping come through the next day, we returned to find the SAME dirty spoon just rewrapped in a new napkin.) The staff did give us new coffee mugs but they were chipped on the top so we just opted to go out and BUY our own mugs for morning coffee. The staff were friendly but the number of issues the hotel had would keep us from ever returning. If we could’ve gotten a refund we would’ve checked right back out and stayed at another property. Sad to say that our last three nights were not comfortable at this hotel. We were not asked upon our check out how the stay was, another missed opportunity from a customer service perspective."