Icon Wipton

"My overall experience is more negative than positive. Housekeeping did not adequately clean the room, not even change the bedsheets during our 6 DAY stay. They changed the covers once but not the pillowcases trash was not thrown out, nothing was cleaned properly. Their isolation is bad and we constantly heard noises and other guests. It was 8 degrees and freezing and there was no air-conditioning. I was freezing in the room and had to put on a sweater to sleep. There was ni ventilation also so we had to open the windows constantly to get some air which made jt even more freezing. Breakfast was okay but lack of variety, no salads at all which should be a must. Location is the only thing that is excellent, and the Quintin restaurant right next to the hotel. For our check-out, the receptionist woman told me to pay 80€ for extras, even though we only had 2 waters and a coke for room service. She was very rude and convincing me that 3 of our friends came to breakfast and we had to pay 60€ for their meal. We dont have friends in Madrid, and when i told her it wasn’t true she started arguing “yes it was” and was very rude. Her colleague stepped in to apologise to me after she crossed the line and was literally trying to convince me a total lie and making me pay for some random people’s breakfast. I would definitely come to Madrid again, but not at this hotel."

"The location is one of the best things this hotel has. But the service from the staff is bu far the best thing. Enrique one of the bellstaff is simply the best guide to Madrid and so helpful."

"Maybe a bit too noise if your room faces the main road, however the hotel’s contemporary colours and ambience makes it a lovely place"