Hotel Arosa

"Location is excellent, corner to Gran Via. But rooms and bathrooms need renovation. TV is very old. One of the elevators is very small, doesn't fit big luggage. Breakfast is OK"

"Let me make it simple and short! If you don't care about the location and you care about the comfort, DO NOT STAY THERE! the only positive thing was the location. The receptionist (Borja) was extremely unfriendly and arrogant, didn't even say hello and welcome to me.... very noisy rooms! You can here the neighbouring rooms well! Not a good one :("

"Professional staff, although they mis-guided us, unfortunately.\nThe hallways smell quite smoky, as there are "rooms allocated for smokers"\nThe lift is horrible, only large enough for 1 person with a backpack, REALLY small, less than 1.5Ft or 45CM wide. Horrible sight when I first saw that.\nRooms are unfairly sized, with our friend getting a room the size of a cleaning cupboard.\nOur room, has the toilet separate from the shower, which is inconvenient, toilet is wedged into the corner, making it tight and the door stop is disturbingly dirty.\nThe bed is well done, but the pillows are long and very thin.\nNo kettle is provided, along with the charge of nearly 10 euros per day to use the minibar.\nThe safe is unusual, requring a credit card.. Make sure you check the recent purchases after your stay.\nThe cooling part of the aircon dosent seem to work.\nThe shower/bath dosent come with a bath mat. Use flip flops to prevent slippage.\nLocation is noisy as heck at night, with noisy neighbours.\nBreakfast is good, european and spanish-esque, but the room is way to small, fitting 4 people around a tiny table.\n\nOverall, the hotel should be a 3 star rating."