Room Mate Carla

"I honestly have no idea how this hotel is rated 4 stars. I wouldn’t even give it 2. I originally checked out of another hotel due to excessive noise and chose Room Mate Clara for its supposedly higher quality—but this turned out to be the worst decision of my trip.\n\nI specifically sent a message through Booking explaining that I had already experienced a sleepless stay and was hoping for a peaceful, restful environment. Instead, I was placed in Room 106, on the first floor, right in the middle of the building—facing a courtyard with an unpleasant view of old buildings and laundry hanging in windows. See photos Definitely not what you expect from a 4-star hotel.\n\nThe worst part? The noise level. The room had absolutely no soundproofing. I could hear everything—footsteps, conversations, even showers running in the next room. It was impossible to sleep. I ended up leaving my belongings in the hotel just so I could sleep at a friend’s hotel nearby for a few hours of peace each day.\n\nThere was no one to help with luggage, which is not acceptable for a hotel claiming to be 4 stars. To make things worse, the room phone didn’t work, so every time I needed assistance, I had to physically go down to reception.\n\nWhen I asked to change rooms, the front desk staff—specifically a blonde woman named Amanda—was completely unhelpful. At first, she told me there was no availability. Then she said I could move to a smaller room with no balcony or view, but I wouldn’t be refunded the difference. Her attitude made it feel like they were doing me a favor, rather than addressing a serious customer issue.\n\nThe hotel also has no real facilities. The “lobby” is just a hallway with three chairs, and the atmosphere is more like a low-budget guesthouse than a 4-star property. Also, the location is not as central as advertised—it’s about a 29-minute walk to La Rambla, which made sightseeing more exhausting.\n\nOverall, my stay was a complete nightmare and made my trip to Barcelona extremely uncomfortable. I would absolutely not recommend Room Mate Clara to anyone looking for rest, comfort, or decent customer service."

"Location was fantastic.\nRoom's were clean and tidy.\nFirst room was awesome, until the ceiling leaked in the middle of the night and we got an 'upgrade' to an executive room that had far less space and poor design.\nStaff were somewhat helpful, but as tourists we didn't feel that welcome. The overnight staff member was great at sorting out the leak, however the morning staff were either unaware or didn't care as there was no follow up apology etc. Just a half smile as we walked out the door."

"Excellent stay at this hotel during my recent trip to Barcelona. Located close to all the shops and cute eats, many gelato places nearby and convenience stores including pharmacies and supermarkets.\n\nThe hotel has a very modern look and utilizes very dark tones. Although I prefer lighter colours and brighter areas, their rooms, amenities and services are excellent.\n\nFor visitors - it was quite hard to call taxis and flag down cars, however the hotel front desk helped us call and book taxis in advance! Thanks for the great hospitality!"