Pestana Troia Eco Resort and Residences

"Liked - The location, beach and the swimming pools (the ones we had access to - one of the best pools is only for certain villa guests/owners) were clean, quiet and within a short distance of our apartment. The staff we did speak to were helpful and tried their best to answer our questions.\n\nDisliked - The rooftop area of our apartment was in very bad condition. The floorboards were broken or loose, and it was unsafe to walk on - my kids wouldn't go up there because of how uneven it was near the plunge pool. The wifi in our apartment didn't work so I had to buy a small Ethernet device from nearby and use that as a workaround. The facilities, equipment and restaurants were very hard work. Different companies ran the restaurant, beach bar, parasol hire, equipment hire and bike hire - so it was hard to know who to ask. The main restaurant at the front of the resort didn't serve dinner while we were there - (despite the opening times on the leaflet we found showing they did), which only left one place to eat on site. I messaged the resort on Booking.com three or four times but never received a reply. Since they didn't answer the phone, I had to walk nearly 1km to reception each time to try to get a response - this included when we had a power cut in our apartment. Apart from a speedy tour on a paper map, there were no guides in our apartment or any indication of where to find information, even where to put our rubbish. We'd often ask the staff around the site, or at the bars, but they didn't really know the answer. It felt all very disjointed and disorganised and more like a gated community than a resort."

"I had an amazing stay at Pestana Troia Eco-Resort. The apartment was clean, well-equipped and very comfortable. The resort is very peaceful and beautifully integrated with nature. The staff was always very kind and helpful. The beach which is accessible through the resort is beautiful and the beach club is also great. Overall, I really recommend it for anyone looking for a relaxing holiday."

"An eco-resort just a stone's throw from the beach, with a simply unique atmosphere and energy. We loved the house, super well decorated, spacious and with lots of sun exposure. We had access to swimming pools, pool table, football pitches, tennis courts, paddle tennis courts, etc. everything you need for a perfect holiday. We will certainly come back!"