Nlc Rooms And Suites

"A great value stay for a city break.\n\nSimple rooms but excellent for their purpose. Metro station was closed at the time of our stay but is literally right outside the front door, which is really convenient. There's also a good shop for general groceries directly over the road, less than 5 minutes' walk. There's an even bigger supermarket within 10 minutes. The staff member we spoke with, Pedro, was timely and friendly in his communication. The only issue we had was with the entry codes. We arrived without receiving them, but we messaged Pedro, and he resolved the issue in 20 minutes or less. There is a communal kitchen for all the rooms which is a great feature, it's clean and well maintained with a cooker, a microwave and a big fridge freezer. This saved us a few restaurant bills.\nOverall, I was very happy with my stay,\nAlso our room had it's own fridge/freezer which was good.\n\nThere is no one in the hotel or reception , the front entry you wouldn't know it was the suites very hard to find, so be aware, everything would be perfect if someone worked on the desk , we had to contact our booking agent to contact Pedro thankfully all went well and we got our code to get into the suites."

"DON'T BOOK THIS PROPERTY.\n\n⚠️ Not a Hotel – Remote-Controlled Apartment with No Staff\n\nExtremely disappointing and unsafe experience. I booked NLC Rooms & Suites in Lisbon for a one-night stay and had serious issues from the start. The contact number listed on Agoda was never answered despite multiple calls, and the email address provided was invalid.\nWhen we arrived, there was no visible sign or indication of the hotel—just a building name and floor mentioned in the listing. We only gained access after someone remotely opened the door and then called us claiming to be from the property. He said he got my number from Agoda, but I only have one number, and it wasn’t the one he used.\nThis is a remotely controlled, staffless property, which was never disclosed during the booking. We felt extremely unsafe and uncomfortable waiting outside an apartment door, being watched by someone controlling it remotely. It felt more like a hidden rental than a professional hotel. When I asked for a refund due to safety concerns, the person was rude and dismissive.\nWe had to urgently book another hotel, paying extra at the last minute. Agoda refused a refund, citing a strict no-show policy—even though we did show up but could not safely check in.\nAvoid this property if you value your safety, comfort, and basic transparency."

"I live in this building and at least 2 or 3 times a week I see guests without a clue on how to get into the building. These guys seem to have a self check in that just won’t work, making the guests stressed. Don’t recommend at all, but if you are gonna take a chance make sure they give you all the instructions, codes etc AND a phone number in case you need."