Mama Shelter Lisboa

"Although the front desk staff are helpful at this hotel, the overall experience is not worth the money paid. When we first arrived, the hotel staff helped us to check in early, and gave us a warm cookie which was greatly appreciated after our long flight. However, after getting in the room, we noticed ants and mold in the corner near the balcony door. There were numerous stains on the carpet and chipped paint on the walls and bedside tables. The lighting in the hotel was also very poor, and I left the next morning feeling like I barely knew what my hair and makeup looked like. They moved us to a different room that was slightly cleaner, but it was still too hot to sleep. We had to buy fans at a store about a 15 minute walk away. There are also not basic amenities in the hotel (Kleenexes?). I would also recommend that future travelers stay somewhere more central since this hotel is about 30 min away from most of the sights. The restaurant is great, and our food was of good quality. The main issue is the room. We checked out early because of it, and the management team has yet to take responsibility or refund us for unused nights. The front desk staff is amazing, but other than that, I don’t have much else to say."

"I stayed here for six nights and loved the hotel. It was absolutely adorable. The room was larger than other European hotels I’ve stayed in and the bed wasn’t two twins pushed together. Absolutely every mirror in the place had something on it. If you have kiddos, careful of the wares sold in the lobby as two of the shelves are adult toys. This is, however, the first hotel I’ve ever stayed in that couldn’t do currency exchange-even a small amount."

"Really really good hotel at reasonable rates. Boutique hotels can be hit or miss. Sometimes the decor was the focus and other aspects are neglected. Not here. The staff is fantastic. Really good. All of them. They’re friendly, knowledgeable and kind. Our friends decided to have an event here because of their experience. Rooftop bar is legit. Food is good. Service is top notch. Example, I’m carrying 2 coffees through the lobby, the person working the front desk rushes to open the elevator and select my floor so I don’t spill. The attention to detail is appreciated. Highly recommended."