Super Hotel Tokyo Otsuka

"The hotel provides a free simple breakfast every morning, and the room is clean. If you don't request a room clean-up, a new set of towels and a free water bottle will be given. The WiFi is good enough to browse video and Instagram in the room.\n\nIt is also very convenient to check the washing machine and dryer status from the room TV.\n\nHowever, here are some things that I dislike about the hotel and services:\n1. There is only one lift for a 12-level building, and the waiting time can be quite long (at least 3 minutes) during peak hours. I stayed on the 12th floor this time, so if the lift is going down from the 11th floor, I need to wait for it to go down all the way to the 1st floor, then come up again.\n\n2. Pillow—While the Super Hotel provides a wide range of pillows to choose from, unfortunately, none of them suit me. My sincere advice is to provide a normal hotel standard pillow as an alternative in the room, at least.\n\n3. Service—I disagree with the Super Hotel's claim that they won the No.1 award for customer satisfaction in the economy hotel category.\na) The hotel facilities or amenities were not introduced during check-in.\n\nb) A staff member requested that I change to another table while I was having breakfast!!! While I understand that the guests on my right and left side were left at the same time, and you wanna merge my seat and the other one to make it for a group of 4. But I really don't like people asking me to change my seat while I am having my breakfast halfway through. It spoiled my stay experience in this hotel, and I'm going to think twice about staying at the Otsuka Super Hotel again. (ps. Till the moment I left there wasn't anyone who took up the seat of 4.)\n\n4. Suggest setting up a return point on every floor for used towels, unsuitable pillows, and used sleepwear (I learned this from a stay at the Smile Hotel in Osaka last year). Since there is no place to return the above items, I had to ask for room cleaning once every two days for my five-day stay in the hotel to return the used towel and sleepwear. Or maybe I just didn't know because there was no introduction during the check-in?"

"Location: Less than 5 minutes walk from the station. There are convenience stores nearby. Supermarket is just across the street.\n\nRoom: Standard Japanese room. Bathtub is small, better to go to the hot-spring. No room key, only password which is very convenient. You can choose your preferred pillow, interesting!\n\nService: Great service.\n\nBreakfast: It’s free! Many options! Also welcome drink and cocktail bar during evening time.\n\nOverall, we enjoyed the time here.\nWhen checking out, one person is only allowed to store one piece luggage in the hotel."

"The staff there are excellent and very friendly. The breakfast was good for value and the choices were good considering the lobby area is not very big. It is very close to the JR station and surrounded by many convenient stores and restaurants."