Stay SAKURA Tokyo Shinjuku Hyaku kura

"Our group was here for a week as our last hotel in Japan. Location is great - close to everything and the train. You can consume the free drinks in the fridge and they are prompt with replacing towels as needed.\n\nA few outlets by the bed didn't work and the shower drain had not been cleaned out, so it was slow to drain. As other reviews have said, there is a motion sensor light near the bathroom by the front door.\n\nWe had an issue with the AC the first night, and had to sleep without it. It had also leaked onto the sofa bed below and there were already signs of water damage on the wall when we entered the room. We're extremely disappointed with the way things were handled - blame was put on us regarding the problem even though we notified staff about the issue right away and twice more that same night. It's brutal to sleep without even a fan in the summer heat. We had asked to replace the wet pillows, but only pillowcases were given. I hope that management can better compensate for issues like this and outline details in the rulebook, rather than tell us it's our fault.\n\nWe had no choice but to stay at this hotel for the rest of the week, since there weren't other options for us to move to."

"Location is good but hotel room had many issues. On the first night the air conditioning unit didn't work in the room. We brought this up to the front desk staff and they came to the room and changed a few settings and said to wait.\n\nWe waited another hour and the room was still really hot and the air conditioning unit started leaking water onto the sofa bed and pillows. We also noticed some black stains on the wall which shows that this appears to be a recurring issue with this unit and room. I bring this up to the front desk again and they had a look at the unit and saw the leaking water and all they said was they would look in the morning when the manager was in. Well we couldn't use the air conditioning unit now since it was leaking water and didn't want to cause water damage or cause a short circuit so the unit has to be off the whole night till it can be looked at again. All they offered was to change the bedsheets but not even replace the pillows that had water from the air conditioning unit drop on it so we refused to use them. I asked if we can change to a different but they didn't offer us any room replacement so we had to sleep with the front door open as the hallway was much cooler than the room which was extremely unsafe but we had no choice as it was very late at night and the 35 degree heat in the room was unbearable.\n\nThe next morning we spoke with the manager and they had a look at the unit. They said we were at fault for setting the unit to 18 degrees when it can only work to 20 degrees but nowhere in the manual does it say that we can't have the unit at 18 degrees. They refused to compensate us for the first night and refused to give us a different room even though we had to sleep with the front door open. Unprofessional behaviour and service from the front desk staff.\n\nAnother issue was the motion sensor lights and bathroom that make so much noise when you walk near it which was annoying. The shower drain also is not cleaned regularly so the shower does not drain properly.\n\nIn the end, we recommend you stay somewhere else. The price is not worth it for the subpar level of service. Only positives are the location of the hotel and the free drinks in the room fridge."

"It was really bad. None of the pictures on booking looked like the actual room. There was only one chair in the room. We like to play card games at the end of a day, but we couldn't. We had to get the bathroom chair because even the reception could not get an extra chair.\n\nPhotos on booking don't look like our room.\nNot able to get 2 keycards.\nOnly 1 chair and not able to get 2nd from reception. They didn't have more chairs.\nNo room service for 3 days.\nNo place to dry towels.\nNo place for suitcase.\nMost expensive hotel in our Japan trip.\nUsb power port not working.\nReception not able to arrange taxi to airport.\nThis was the only hotel of our Japan trip that asked us to pay extra tourist tax."