Hotel Metropolitan Edmont Tokyo

"This hotel is really good. The staff are friendly and helpful. Everyone I've interacted with is polite, professional, and very accommodating especially given I don't speak Japanese.\n\nThe restaurants are excellent as well. The bar is one of the most relaxing settings someone could ask for to unwind the day, and while the bar tenders might not speak much English, they remembered what I drink after my first visit.\n\nMy room has everything I need, and is in excellent shape. The only reason I don't give it five stars is because it's a little on the small side compared to American hotels.\n\nAs far as location, it is about as good as it gets. There are a seemingly infinite number of places to eat and shop just outside the front door. The train access is very close, but if you would rather have a taxi, the GO app works just like Uber in the US.\n\nAll in all, I highly recommend this hotel.\n\nEdit: This needs an edit. I used their laundry service, and everything came back to me absolutely pristine. I've used dozens of laundry services in several countries, and these folks do the finest job I've ever seen. 10/10 absolutely recommend."

"Hotel Edmont Metropolitan in Chiyoda City, Tokyo, is a fantastic place to stay. The rooms are a decent size for Tokyo standards, clean, and comfortable, making it easy to relax after a day of sightseeing. The breakfast is excellent, offering a variety of tasty options to start the day right.\n\nThe hotel is located in a very quiet area, which makes it perfect for a peaceful night’s rest, yet it’s still conveniently close to several Family Marts for anything you might need. This balance of tranquility and accessibility makes it a great choice for both leisure and business travelers. Highly recommended!"

"I booked a 3-night stay at Hotel Metropolitan Edmont Tokyo via Hotels.com for myself and my two children, clearly indicating the number of guests at the time of booking. The total price confirmed was ¥91,000 for all three nights.\n\nUpon check-in, the hotel claimed there was an issue with the booking and initially demanded an additional ¥30,000. Confused but willing to understand the discrepancy, I asked for clarification. After a long and frustrating back-and-forth, they then escalated the charge to a staggering ¥120,000 extra — more than double the original booking price!\n\nTheir reasoning? That my children were additional guests — despite the fact that they were listed in the booking and sharing the same room. This was clearly a failure or manipulation on the hotel’s part, not mine. Instead of resolving it professionally, they tried to pressure me into paying a completely unjustifiable surcharge.\n\nWhile the staff were polite in manner, they were completely unwilling to address or acknowledge any issue with the pricing. Their attitude felt dismissive, and no real effort was made to find a fair solution.\n\nIn the end, I was forced to pay a total of ¥168,851 for 3 nights in a hotel that simply did not warrant that price. It might have been easier to accept if the hotel lived up to that standard, but it didn’t come close."