101 Comfy Guest Room in Shinjuku 3min Station

"I booked 2 rooms (#101 and #102) with the host for a party of 6 including my elderly mother and 2 teens.\n\nProblem started when we arrived in Tokyo to check in. The address link shared by the host took us to a spot that was a mile away from the train stn and some distance away from the room. This was a tough experience with my elderly mother and it took more than 2 hours to finally arrive at the room by taxi.\n\nFrom there it got worse after I entered one of the rooms:\n\n-room was in bad condition and it looked like everything was done with cheap materials and labor\n\n-the front door lock was not super stable and secure\n\n-there was no separate bathroom sink; looked like bathroom and kitchen had to share the same sink\n\n-we saw a sign saying kettle could not be used at the same time as the heater (assuming this referred to the stove)\n\n-worst part was that the room smelled awful and smoky. There was also strong food smell in the rooms possibly from a restaurant near the building. My son who is asthmatic had a fit after 15 minutes in the room.\n\nWe decided not to stay in the room and managed to book 2 hotel rooms (at a much higher rate due to last minute booking).\n\nI contacted the host and explained the situation. I also requested a refund since we never stayed there but my request was declined.\n\nI then reached out to VRBO and they contacted the host as well but their refund request was denied as well. VRBO is not offering any additional support. I will never use VRBO again."

"Service was great, rooms were good, place was very small but expected in Tokyo. Would stay again, but location wasn't great - that was only based on where we were out and about. Walking distance to trains - only 2 / 3 mins."

"We stayed in winter, and the snowy scenery outside the window was very charming, which was the most beautiful scene of the whole trip.\n\nWe booked two nights through Booking.com, with a total price of 79,200 yen, and the room rate included breakfast. The accommodation location is remote and the environment is quiet, but the room is old and the sanitary conditions are average. It is not recommended to have too high expectations for the facilities.\n\nIn terms of service, when we arrived at night, the attitude of the girl at the front desk was okay, but there was a huge barrier in language communication. Even with the use of a translator, we communicated with each other repeatedly for nearly an hour, but still could not accurately understand each other's meaning. The whole process was very tiring.\n\nThe most serious problem occurred in the breakfast arrangement. We originally made an appointment for breakfast at 7:30, but due to communication errors, we arrived at 7:45. The male host was very emotional and sternly said that we were "late" and said: "I will not provide breakfast for such people." Even though breakfast was ready that day and we finally ate it, he insisted that he would not provide us with breakfast the next day. We tried to explain the misunderstanding in communication, but the other party was completely unwilling to listen to the explanation.\n\n⚠️ Reminder: Breakfast here must be booked in advance and on time. Non-Japanese travelers are advised to write the time in handwriting, otherwise they may be refused service even if breakfast is included in the room rate.\n\nIt is not clear whether it is because they mistakenly thought we were from China. This prejudice and unfriendly attitude are regrettable.\n\nOverall, the scenery is a plus, but communication difficulties and unreasonable service attitude seriously affect the stay experience. It is recommended that friends who want to stay carefully consider and make detailed confirmation and alternative plans in advance to avoid affecting the mood of the trip."