Domna Luxury Suites

"Let me start by saying this trip was for my honeymoon and given the 5-star hotel rating on various platforms (google/priceline/hotels.com/etc), we chose this place over others.\n\nThe room itself was pretty good - very nice finishes and heating/AC worked great. However, we did not have enough hot water for me and my husband to shower and when turning on the sink water, you had to turn it on all the way or the water pressure was too weak to sustain and it would dwindle out.\n\nWe also had issues with the people above us being excessively loud - literally jumping, stomping, and dragging furniture to the point we wondered if it was intentional? The first time it happened was the second night there wound 11:30 and it continued for about an hour before I texted the “emergency” number. Nobody ever read, much less responded to, my message. My husband ended up calling the next day when we had the same issue and it seemed to start once I was blow drying my hair. He was then told the unit above us was a permanent resident/owner and was told “so you want me to ask them to be quiet in their own home?” He responded that we were under the impression that we had booked a 5 star luxury suite and didn’t expect to run into this issue, or at the very least, that they’d be able to address is. Overall they were defensive but said they would try to find the owners contact information and reach out. This didn’t give us confidence bc how are you a luxury suite and don’t have contact information or relations either with your neighbors???\n\nAnother thing I’d mention is that there is no elevator or real bell service. The woman checking us in helped us with our bags but we were traveling for 3 weeks with 2 carry ons and 2 checked bags and she really was only able to help with one carry on. I’ve never been to a true luxury hotel that 1) didn’t have luggage services and/or 2) didn’t have an elevator. I’ve stayed in 3-star hotels with better luggage/elevator services.\n\nOverall, pretty disappointed considering this was listed as a 5-star accommodation on google/priceline/etc. and simply did not live up to that standard. I will say the location is phenomenal but for the price, it’s likely you can find a hotel with an elevator, luggage service, and a gym."

"We very much enjoyed our stay. The place was clean and comfortable bed. The location was nice. The place is hard to find though."

"Domma Luxury was the first place we stayed in Europe that had a true king size bed and great pillows. Everything seems to be on the smaller scale in Italy (compared to Canada) so it was a treat to find this place and it was a VERY comfortable bed. The bathroom feels like you are in a very bougie hotel, it is stunning. Walkable to all the main attractions. Close to some iconic food hot spots. The host was very responsive and quick with any inquiries. It was perfect for our quick visit to Rome!"